Privacy Policy

At Manchester Psychiatry Clinic, we take your privacy and the security of your medical data seriously. We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the strict confidentiality standards outlined by the Care Quality Commission (CQC) and the Caldicott Principles.

This policy explains what information we collect, why we collect it, how it is kept secure, and how you can control your data when you use our website, book an assessment, or interact with our online advertisements.

1. The Information We Collect

When you visit our website or become a patient, we may collect the following types of information:

Personal Identifiable Information (PII): Your name, date of birth, contact number, email address, and home address.
Special Category Data (Health Data): Medical history, GP details, ADHD screening questionnaires (including QbCheck data), psychiatric evaluations, and treatment plans.
Technical & Usage Data (Cookies): When you browse our website, we automatically collect data such as your IP address, browser type, device identifiers, and information about how you interact with our web pages (e.g., which packages you view).

2. How We Use Your Data

We will only use your data when the law allows us to. We process your data for the following purposes:

To Provide Medical Care: To conduct your ADHD assessment, process psychological questionnaires, deliver clinical reports, and arrange NHS shared care (where appropriate).
For Administrative Purposes: To manage your bookings, handle payments (via secure partners like Klarna), and communicate with you about your appointments.
For Website Analytics & Advertising: We use anonymized tracking data to measure the performance of our website and our Google Ads campaigns. We use this data to improve our services and understand search trends (e.g., how users find our clinic).

Important Note on Medical Advertising: Because we are a healthcare clinic, we respect strict advertising limitations. We do not use your personal medical data or your website visit history to build personalized remarketing (retargeting) campaigns. If you search for ADHD assessments and click our ad, your health data remains entirely confidential.

3. Who We Share Your Data With

We do not sell your personal data. We only share information with authorized third parties strictly necessary for your care or our clinic’s secure operation:

Your NHS GP: With your explicit consent, we share your diagnostic report and treatment plan for shared care agreements.
Clinical Partners: We work with accredited partners, such as Clinical Assessments Limited (CAL), to conduct elements of your evaluation like the QbCheck.
Technology & Analytics Providers: We use trusted software systems (e.g., secure clinical record software, Google Analytics, and payment processors). These providers act as Data Processors and are legally bound by UK GDPR Data Processing Agreements to keep your data secure.

4. Cookies and Advertising Tracking

We use standard cookies to ensure our website functions correctly and to measure the success of our search advertising.

Google Analytics & Google Ads: We use Google tags to measure ad performance and general website traffic. These tools may collect your IP address and device identifier.
Your Consent: For non-essential tracking cookies, you have the right to opt in or opt out. No advertising tracking will fire until you actively consent via our cookie banner.
How to Opt Out: You can withdraw your cookie consent at any time via the settings on our website. You can also manage your Google ad personalization globally by visiting Google’s My Ad Center.

5. Data Security & Retention

We implement industry-standard encryption, secure access controls, and robust IT protocols to protect your sensitive healthcare data from unauthorized access, alteration, or disclosure. We retain your medical records in accordance with standard UK medical retention guidelines (typically up to 8 years after your last appointment), after which it is securely deleted.

6. Your Rights Under UK GDPR

Under the UK GDPR, you have complete control over your data. You have the right to:

Request Access: Ask for a copy of the personal and medical data we hold about you.
Request Correction: Ask us to correct any incomplete or inaccurate information.
Request Erasure (Right to be Forgotten): Ask us to delete your personal data where there is no legal or medical requirement for us to retain it.
Withdraw Consent: Where you have provided consent (e.g., for cookies or sharing data with a GP), you can withdraw it at any time.

7. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to update your cookie preferences, please contact our team:

Email: hello@manchesterpsychiatry.co.uk
Phone: 0330 111 0181
Address: Sanctuary Therapy Centre

If you feel your data has been mishandled, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk. We would, however, appreciate the opportunity to resolve your concerns first.

R H

I would only ever recommend people to come to MPC. Your mental health and your families mental health will only benefit. I had tremendous difficulty with my son who is nearly 13. We wanted him assessed for ADHD. We spoke to other parents, we spoke to professionals , we googled...... And it's a very hard position to be in. You want to help your child, you're desperate for some respite from the situation too! Initially we went to another clinic who gave us a long report with no guidelines of how to actually deal with our situation. It was fairly useless. We were left even more dispondent. Coming to MPC we were given amazing care. The staff go above and beyond. They keep up with you. They chase the relevant people so they have all the evidence they need. We received an ADHD assessment, full mental health screening/diagnosis , psychiatric diagnosis , no stone was left unturned. It's not a 123 diagnosis experience. Your situation is delved into and looked at in detail. Your time is not wasted . The result you get is a detailed report of any condition/diagnosis, areas that need to be worked on and what can help. ADHD and any other mental health issues is explained thoroughly so you're not just leaving with a diagnostic report but youre leaving with actual understanding of the diagnosis or issues. Even after this report there is a follow up, is everything ok etc. Not the mention how professional the service is. There are emails and text messages for reminders but not only that for each appointment or test you get an email explaining who you will see what the test/meeting is for. It's all clear and transparent. It is private, you pay for the service but if you go here you will only be saving in the long run. One professional place that does a thorough job. No messing around no being passed around to other people...... The therapeutic aspect of the clinic is evidently good. The way you are spoken to in meetings for any diagnosis or therapy is with respect understanding and it's not a standard therapy .. You are going somewhere with this therapy and with this treatment. It's not made for you to stay in a system and stay confused or lost. The professionals are there to help not to make money and you feel that. The clinic itself has a wonderful ambience. Tastefully decorated, comfortable and puts you at ease. There are a few rooms there and all are decorated slightly differently with different furniture. It's very pleasant. We were very happy and I hope that others will benefit from the wonderful service just like we did and continue to do so. I know if we need anything in the future they're only a phone call away and ready to help.

john finestein

The doctor was extremely polite, very considered in his opinion and very thorough. The prices charged are not exorbitant for a private consultation and for anybody wanting a speedy consultation rather than waiting the two to three weeks it can take for a GP it's an extraordinary viable and useful alternative.

Leah Cohen

We are very happy with everything! Very professional organised ,kind and helpful

Emms Barrett

First class service. Professional, friendly and approachable team that always go above and beyond. Dr Shalom is a fantastic GP. My now go to GP Clinic if I am ever in the area again! Thankyou everyone at The Doctor Clinics

Lisa Newlove

Easy to get to (2 minutes off the M62), really simple booking system, amazing service, quick results and a thorough follow-up appointment to discuss your blood results, also made using the booking system

Laura G

Very caring and helpful

Eli Hodari

Both me and my wife have been blown away by the services that Dr Shalom has provided for us. Through his professionalism and sensitivity, it is clearly evident how much he cares about each of his patients. He explained all relevant medical issues to us patiently, with high levels of authenticity and transparency. He exceeded our expectations of the service. I personally know some of the other professionals at the Doctors Clinic and I can attest that they also share the values of professionalism and deep care for their patients. I therefore highly recommend the Doctors Clinic.